Terms and conditions

Account and bookings

You can browse the services without an account. To use your personal area and book online, sign in with your Google account. Keep your details accurate and do not share access to your account.

Before confirming, check the service, barber, date, time and price shown. All appointment times use mainland Portugal time. Check your calendar to make sure your booking has been confirmed.

Fresh Up within seven days

A Fresh Up is included at no extra charge after the following services:

• Haircut (Cabelo)
• Haircut + Beard (Cabelo + Barba)
• Haircut + Highlights (Corte + Madeixas)
• Haircut + Platinum Colour (Corte + Platinado)

The included Fresh Up must take place within seven days after the eligible service. You can arrange it after your first visit, provided it takes place within that period.

Preferably, you will see the same barber. If they are unavailable, contact TUNNEL to arrange who will see you. Outside this period, or without an eligible service, the standalone Fresh Up price applies, currently €10, shown before booking.

Prices and additional services

TUNNEL may update its price list for future bookings. The applicable service price is shown before confirmation.

A later price list update does not, by itself, change the price already agreed for a confirmed booking. If you request an additional service or a change to the service, the new price must be explained and accepted before the work begins.

The possibility of future updates does not mean that the currently advertised prices have changed.

Cancellations and changes

If you cannot attend, cancel as early as possible. You can cancel a future appointment in your booking area. To reschedule, or if you have difficulty, contact TUNNEL.

If the establishment needs to change or cancel your appointment, it should contact you to arrange a solution. These conditions do not affect your statutory consumer rights.

Messages and notifications

The chat is intended for customer support and organising services. The assigned barber and management may access the conversation to provide that support. Avoid sending documents, banking details or unnecessary personal information.

Device notifications are optional and distinguish messages from bookings and cancellations. You can refuse them or turn them off in your device settings. Delivery depends on permissions, the system and your connection; check your calendar and conversations even if you do not receive a notification.

Contact and questions

If any condition is unclear, contact TUNNEL before confirming your booking.

TUNNEL BarberClub
Avenida Fernão de Magalhães, 652 · Porto, Portugal
tunnelbarberclub@gmail.com
+351 930 626 800 · Portuguese mobile number; your operator’s rates apply

Changes to these conditions

These conditions cover use of this website and bookings for the advertised services. Changes should show a new date and must not retrospectively change conditions already agreed for a confirmed booking.

Nothing in these terms limits mandatory consumer rights or excludes liability that cannot lawfully be excluded.